Infrastructure Equipment & Services

Zero-based budgeting forced a hard look at contractor and recruiting spend.

A retail and hospitality technology provider, audited as part of our Infrastructure Equipment & Services work, was operating under strict budget freezes and zero-based budgeting resets. Leadership mandated fast operational efficiency gains without taxing limited internal IT bandwidth or delaying software rollouts.

The situation

What they needed to solve

Bring contractor and RPO spend under control
About 650 global contractors spread across fragmented rosters with no rate controls
Cut recruitment waste
About 35% of recruiting effort lost to scope changes and stagnant open requisitions
Find savings without straining internal IT
Limited IT bandwidth had already stalled support automation work
What the Super Audit found

$3.5M-$8.0M in savings opportunities identified

The Super Audit ran in 30 days on the client’s own systems: Planful, ADP, Ashby, TBH, and IBEX.

Talent Acquisition & Contractor Rationalization

$1.8M-$3.5M
  • About 650 contractors and outsourced recruiters, spread across fragmented rosters with no rate controls
  • About 35% recruitment waste from scope changes and stagnant open requisitions

Support Deflection & ACW Automation

$1.2M-$2.8M
  • Salesforce KB migration and Service Cloud Voice deployment stalled by limited internal IT capacity, delaying after-call-work reductions

Workforce Planning Optimization

$0.5M-$1.7M
  • Disconnected workforce planning and slow candidate sourcing windows
Results

What HR and IT could act on now

$3.5M-$8.0M in savings, quantified and prioritized
Split across Talent Acquisition ($1.8M-$3.5M) and Support ($1.2M-$2.8M)
A clear view of contractor and recruiting waste
About 35% recruitment waste traced to scope changes and stagnant requisitions across fragmented rosters
Delivered in 30 days from existing roster data
No new systems and no added load on internal IT

See what the Super Audit can find for you.

30 days from kickoff to board-ready findings. Your data. No lengthy implementation.